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Case Study | Charter Technology Solutions

Client

Charter Technology Solutions

Date

February 3, 2025

Location

New England, USA

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Success

"Blacksmith has been a critical part of our Compliance-as-a-Service bundle and absolutely improves the profitability of an MSP. Instead of running around out there with no plan, it gives you the portal and checks all of the boxes that you need for a full compliance solution."

David A. Cyber Practice Lead

Streamlining Compliance and Policy Documentation Processes

Like many MSPs, Charter Technology Solutions was seeing an increased demand for compliance management services. This demand led to a realization — that manual processes and client-by-client policy creation was not sustainable. CTS sought a solution that could optimize their CaaS offering, ultimately choosing Blacksmith for its low cost of entry, easy of use, and MSP-focused features.

Client:

  • Industry: Managed Service Provider
  • Stage: Established
  • Goal: Deploy a scalable Compliance-as-a-Service (CaaS) tool

Challenge:

  • Creating policies client-by-client is too time consuming.
  • Inefficient client communications.

Solutions:

1. Blacksmith Policies
  • Expert-crafted policies on demand reduces time spent on individual clients.
  • Guardrails in policy frameworks to ensure compliance.
2. Client Conversations
  • Blacksmith facilitates monthly meetings that drive client engagement.
  • Transparency into security needs and the value of compliance.
3. Ease of Use
  • Minimal learning curve made Blacksmith fast and easy to deploy.
  • Blacksmith combined all important data and documents into a centralized portal.

Results:

1. Client Retention

By improving transparency, CTS is able to demonstrate value more clearly and improve client engagement.

2. Greater Security

Blacksmith frameworks, policies, and risk register ensure that CTS's clients are actively taking steps toward true compliance.

3. Increased Revenue

CTS can scale their compliance offering with ease, as Blacksmith greatly reduces the labor hours needed to manage each client's compliance.

blacksmith infosec compliance service caas

Forging Trust — one MSP at a time.

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